Refund Policy
We want you to be happy with your purchase. If you are not satisfied, contact us at zenvian2@gmail.com.
Returns
Return requests should be made within 30 days of delivery. Items should be unused and in their original condition and packaging where reasonably possible.
Non-returnable items
Used pet-care or grooming items and opened consumable products may not be eligible for return for hygiene and safety reasons.
Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos.
Refunds
Approved refunds are issued to the original payment method. Payment-provider processing times may vary.
Return shipping
Unless an item is damaged, defective, or sent incorrectly, return shipping costs may be the customer's responsibility.