Shipping & Returns
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Shipping & Returns
We want every ZENVIA order to be a smooth experience. Shipping options and estimated delivery information are shown at checkout based on your destination and order.
Shipping
- Orders are prepared after payment is confirmed.
- Available shipping methods, prices, and estimated delivery information are shown at checkout.
- Tracking may be provided after dispatch when available.
- Delivery times can be affected by carriers, customs, holidays, weather, and other circumstances outside our control.
Returns
Return requests should be made within 30 days of delivery. Items should be unused and in their original condition and packaging where reasonably possible.
For hygiene and safety reasons, used pet-care or grooming items and opened consumable products may not be eligible for return.
Damaged or Incorrect Orders
If an order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos so we can review the issue.
Refunds
Approved refunds are issued to the original payment method. Your payment provider may require additional processing time.
Contact
Email zenvian2@gmail.com for shipping, return, or refund questions.